for complaining. he's been unemployed since july and says repeatedly being told to call back is from us stating. >> if you don't make it through if you don't contact them they will make the decision based on the information they have which will go prawm bring against you. >>reporter: june and dave are actually calling different phone systems. run by the same state agency. the employment development department. >> the people in government they must be aware of the problem and they appear to be ignoring the problem. >>reporter: they do know. state awed tonight march 2011 first out hin the problems in the unemployment phone system and follow-up audit last month confirmed the issues are very serious. of the 29.7 million calls in which individuals ask to speak with an agent, 24.9 million or 84 percent were unsuccessful. >> i think people have a lot of expectation that i call and someone is there to ns a.well there are finite resources of staff. >>reporter: edd spokesperson says budget limitation and the volume of calls to the unemployment insurance line make it difficult to answer every call.